Vetted partners
ID, background check, training. No exceptions.
Trust & Quality
Built so you can hand over the keys with confidence.
Vetting, a published scope checklist, and a 24-hour quality guarantee — every booking, every partner.
Quality guarantee
24h to flag issues — we send a free re-clean.
Standardized scope
Every service ships with a published checklist.
Every partner is vetted before their first job
We interview every partner and check a government-issued ID before they can claim a job. After that, the rating decides how much work they get.
- Interview and government-ID check before activation
- Onboarding on the published scope checklist for each service
- Your phone number stays hidden until a partner has taken the job
- Top tier only while the average stays at 4.0★ or better over 10+ reviews
24-hour quality guarantee
If the work did not match the published scope, tell us within 24 hours of completion and we put it right — a free re-visit, or a refund where a re-visit is not the right fix.
- Report through your booking or by email, within 24 hours
- Free re-visit scheduled within 7 days
- Partial or full refund where a re-visit is not the right fix
Standardized scope per service
Every service has a published task list that partners follow. You see exactly what is included before you book — and so do they.
- Checklist visible on the booking page
- Same scope across every partner — no variability
- Custom requests can be added in the notes field
How a cleaner gets onto the platform
Vetting is not a badge, it is a sequence. Here is the actual order of events, and what the platform enforces on its own once a partner is in.
Interview and ID check
Every partner is interviewed and ID-checked before they are allowed to accept a booking. No one reaches your address on the strength of a message alone.
Onboarding on the published scope
Partners are onboarded on the same task checklist you see on the booking page, so the scope is not renegotiated at your door.
Your phone stays private until the job is taken
Before a partner claims a booking the platform shows them the job and the address — never your phone number. It is released only once someone has committed to the work.
Reviews come from real bookings only
A review can only be left through a signed link tied to one completed booking. There is no open review form, so the rating cannot be padded.
The rating has consequences
A partner holds the platform's top tier only while their average stays at 4.0★ or better across at least ten reviews. Drop below that and the tier drops with it.
What the guarantee actually says
"Satisfaction guaranteed" is worth nothing without a deadline and a remedy. These are the exact windows from our Refund & Cancellation Policy — the same text that governs a real dispute.
- Free cancellation
- Cancel free of charge up to 48 hours before the start time. Inside 48 hours a fee of up to 50% may apply, and once the partner has arrived at the address the booking is not refundable.
- Partner no-show
- If nobody arrives within 30 minutes of the start time and nobody contacts you, it counts as a no-show: a full refund, plus an offer to re-book with another partner at the original price.
- Quality dispute window
- If the work did not meet the published scope, raise it through your booking review or by email within 24 hours of completion, with photos. Past 24 hours we cannot accept the claim.
- What you get when a claim is upheld
- You choose from what we offer: a free re-visit scheduled within 7 days, a partial refund proportional to the scope that was not delivered, or a full refund where the service value is materially compromised.
- Refund timing
- Approved refunds go back to the card you paid with, within 5–10 business days. Your bank may add a day or two on top of that.
Read the full Refund & Cancellation Policy Read the Terms of Service
If something is broken or goes missing
We will be straight with you: FixFox does not sell insurance and does not claim your home is insured through us. What we do have is a paper trail, and this is how a claim is handled.
- Tell us immediately, with photos if you have them.
- Every booking is tied to one identified partner and a payment record, so a claim is investigated rather than left as your word against an anonymous person.
- We mediate in good faith between you and the partner and can issue a partial or full refund, or arrange a remediation visit.
- Partners are independent contractors who agree to work with reasonable care and skill and to respect your property.
Under our Terms of Service, our liability for a service performed by a partner is limited to the booking value of that service. We would rather say that here than let you discover it during a dispute.
The clock, in one place
Every deadline that applies to your booking, collected from the policies so you do not have to read three documents to find one number.
- 48 hours before
- Last moment to cancel free of charge
- 30 minutes
- After which a partner who has not arrived or called counts as a no-show
- 24 hours
- Window to raise a quality complaint after the work is finished
- 48 hours
- Most disputes raised with us directly are settled within this
- 7 days
- Deadline for scheduling a free re-visit once a claim is upheld
- 5–10 business days
- Approved refunds back on your card
Where to reach a human
Telegram, Messenger and Instagram all reach the same team, and so do the phone and email below. Support is handled in Georgian, English and Russian.
Who you are actually booking from
FixFox is operated by a registered business in Tbilisi, not an anonymous page. The registration details below are the ones on file with our payment providers.
- Operator
- Individual Entrepreneur Giorgi Philauri
- Identification code
- 01008053943
- Address
- Tbilisi, Georgia
You will not find cleaner profiles or photos on this site. Every job is tied to one identified partner in our records — which is what makes a complaint investigable — but a partner's identity is not a marketing asset and we do not publish it.
Straight answers
Are FixFox cleaners vetted?
Every partner is interviewed and ID-checked before they can take a booking. After that the rating does the work: a partner holds the top tier only while their average stays at 4.0★ or better across at least ten reviews, and a review can only be left through a signed link tied to one completed booking.
What is the FixFox quality guarantee?
If the work did not match the published scope, tell us within 24 hours of completion and send photos. When the claim is upheld you choose from what we offer: a free re-visit scheduled within 7 days, a partial refund for the scope that was not delivered, or a full refund where the service value is materially compromised.
Can I cancel a cleaning for free?
Yes, up to 48 hours before the start time. Inside 48 hours a cancellation fee of up to 50% may apply, and once the partner has arrived at the address the booking is not refundable.
What happens if the cleaner does not turn up?
If nobody arrives within 30 minutes of the start time and nobody contacts you, it counts as a no-show: you get a full refund, and we will offer to re-book you with another partner at the original price.
Is damage covered by insurance?
No. FixFox does not sell insurance and does not claim your home is insured through us. Report damage immediately with photos; every booking is tied to one identified partner and a payment record, so we can investigate and mediate. Under our Terms of Service our liability for a service performed by a partner is limited to the booking value of that service.
How long does a refund take?
Approved refunds are returned to the card you paid with within 5–10 business days. Bank processing may add a day or two on top of that.
Ready to book?
Fixed price, vetted partners, scope-locked.